HOTEL TERMS AND CONDITIONS

DEPOSIT POLICY:

 The full amount of the reservation will be charged at the time of booking, if the arrival date is less than 14 days following the booking date.

 A deposit in the amount of the first night room and tax will be charged at the time of booking if the arrival date is 14 or more days following the booking date. The remaining balance will be automatically charged to the credit card on file 14 days prior to the arrival date.

 Your credit card will be charged by Hotel Reservations.

CANCELLATION POLICY:

 To cancel your reservation, please email help@hotelrates.co or respond to your confirmation email stating that you are requesting to cancel your reservation.

 Reservations are fully refundable if cancelled at least 8 days prior to arrival.

 Reservations become nonrefundable 7 days prior to arrival. No refunds will be issued for reservations cancelled 7 or fewer days before the arrival date.

RESORT FEES:

 Payment for any applicable Resort Fees will be due and payable to the hotel at the time of check-out.

 Resort fees typically include in-room internet access, local and domestic long-distance calls, and fitness center access, but can vary based on the individual hotel.

 The total shown for your online reservation does not include Resort Fees.

OTHER POLICIES:

 A valid credit card and picture ID must be presented to the hotel at the time of check-in.

 Guests must be at least 21 years of age to check-in.

 Rates are based on single and double occupancy. At the discretion of the hotel, an “additional person fee” for the third and fourth guests may be applicable and maybe due and payable directly to the hotel at the time of check-out.

 Standard check-in time begins at 3 pm, standard check-out time is 11 am.

 There is a 14-day maximum stay restriction for all reservations.

 Connecting rooms, bed type, smoking preference, and any other special requests are not guaranteed and will be based on availability at the time of check-in.

 We are unable to guarantee specific room types and locations, however a sincere effort will be made to accommodate your requests.

CONTACT INFORMATION:

Monday through Friday 9 am to 7 pm PST

Toll Free: (888) 882-2656 Locally: (702) 724-7372

Voicemails left afterhours will be returned as soon as possible.

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Privacy Policy:

What information do we collect?

We collect information from you when you fill out a form on our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

-To personalize your experience (your information helps us to better respond to your individual needs)

-To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)

- To send periodic emails (The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions -Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email)

- To contact you by telephone and text message to answer any questions you may have and to help you plan your trip (Note: If at any time you would like to not be called simply let us know and we will add you to the Do Not Call List)

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the

California Online Privacy Protection Act. We therefore will not distribute your personal information to outside

parties without your consent.

 

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not

collect any information from anyone under 13 years of age. Our website, products and services are all directed

to people who are at least 13 years old or older.

 

Your Consent

By using our site, you consent to our web site privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on August 08, 2014